JOB AIDS
Natural Disaster Risk Assessment (Interactive)
This interactive job aid improved consistency, accuracy, and speed in property risk assessments by guiding employees through a dynamic, real-time scoring experience. As users input customer responses, the risk level automatically updates, enabling more confident, standardized decisions that directly support the selection of appropriate insurance plans, premiums, add-ons, and incentives.
Tools used: Articulate Storyline
Sandwich Prep 101
This job aid improved consistency and quality across Grab-n-Go locations by standardizing how sandwiches are built at each station. Used as a companion to a microcourse, it provides clear, step-by-step guidance to ensure employees follow the correct assembly process, resulting in a more uniform customer experience regardless of location.
Tools used: Canva
Additional deliverables: Microlearning course
Navigating Debriefing Spaces
This job aid strengthened supervisor effectiveness in supporting staff well-being by standardizing how debriefing conversations are facilitated after high-stress crisis interactions. Used alongside an eLearning course, it provides a clear, step-by-step structure with embedded prompts for what to cover at each stage, helping ensure consistent, emotionally safe, and thorough debriefs that reduce the impact of secondary trauma and support staff resilience.
Tools used: Canva
Meetings that Matter
This job aid reinforces ILT/vILT training by giving leaders a practical, just-in-time checklist for planning and running more effective meetings. It guides decisions on whether a meeting is necessary, which collaboration tool to use, who to include, how to define clear purpose and outcomes, and how to drive accountability through post-meeting action tracking—while also empowering leaders to confidently cancel low-value meetings.
Tools used: Canva
Breast Self Exam
This job aid was designed to supplement an e-Learning course educating patients at Women's Health System on breast cancer risk factors, early detection, and prevention. This aid includes the steps to performing a breast self-exam.
Tools used: Canva
Additional deliverables:
VIDEOS
Understanding the 4-Point Performance Rating Scale
This on-demand video improved clarity and consistency in year-end performance conversations by helping employees and managers accurately interpret and apply the company’s 4-Point Performance Rating Scale. It provides clear, scenario-based explanations of each rating to support more aligned, fair, and confident performance evaluations across the organization, reinforced through whiteboard animation, voiceover narration, and music for engagement and retention.
Tools used: Vyond
Introduction to Data Literacy
This on-demand video strengthened organization-wide data literacy by helping employees understand how different roles use and communicate with data, establishing a shared foundation and common language for more effective, consistent decision-making. Positioned at the start of a Data Literacy Rise course, it builds early alignment and relevance by showing how data shows up across the business, supported through animation, voiceover narration, and music to increase engagement and retention.
Tools used: Vyond
C.A.R.B Compliance
This video was designed for an over-the-road transportation company's third-party associates. It provides visual learning highlighting the California Air Resources Board compliance requirements, and was modeled after TikTok style videos that can be viewed easily from mobile devices. This video includes graphics, music, and callouts.
Tools used: Camtasia
MICRO-COURSES
This micro-course was designed to support on-the-job performance for sandwich makers at Grab-n-Go. It includes a step-by-step process to ensure that all sandwich makers receive the same sandwich-building instructions, providing their customers with a consistent experience, regardless of location.
Highlights: This course includes a process interaction, a Storyline block practice interaction, and a job aid.
Tools used: Articulate Rise 360, Canva
Additional deliverables: Job Aid
This micro-course was designed to support on-the-job performance for delivery drivers. It includes best safety practices for delivery drivers in an attempt to minimize the potential dangers of theft, attacks, and assaults while on the job. This course includes a short quiz at the end and is easily accessible on mobile devices for quick convenience.
Tools used: 7taps